Staffordshire-based 999 workers have spoken about how they receive threats, including rape and murder, from a minority of callers.
Two call handlers working for NHS West Midlands Ambulance Service (WMAS) in Stafford volunteered to speak as part of the Together Against Abuse campaign.
The call handlers play a crucial part in getting help to the most seriously ill and injured throughout Staffordshire and Stoke-on-Trent.
Here they describe how their work is made so much harder by threats, not only to them but their families. Names are withheld.
Mark Ward, Superintendent at Staffordshire Police, said: “Unfortunately, there have been incidents where emergency workers have been subjected to threats. At a time when the NHS is under more pressure than at any time in its history, this kind of behaviour is despicable. While these are isolated incidents, attacks on emergency services workers will never be tolerated and those responsible will be prosecuted to the full extent of the law.”